GETTING TO AND FROM FAN EXPO VANCOUVER
FAN EXPO Vancouver is taking place at the Vancouver Convention Centre, West Building - Halls B & C.
1055 Canada Place
Vancouver, BC V6C 0C3
Click here for directions, maps, and parking information.
NEED ADDITIONAL TICKETS?
Click here to purchase additional tickets online to avoid Box Office lines!
Deluxe, Family, Single Day Adult or Youth, and Child Passes will also be available for purchase at the event in the Ticketing Hall – Hall B.
Note: Saturday Family Passes are sold out.
WHERE DO I GO WHEN I GET TO THE VANCOUVER CONVENTION CENTRE?
IF YOU ORDERED YOUR VIP PASSES PRIOR TO FEBRUARY 14TH, 2019
All VIP badges and wristbands which were ordered prior to February 14th have been shipped. VIP Pass holders can proceed directly to their VIP Priority Entrance off Thurlow Street and head to the VIP Priority Line in Theatre 2 (click here to see a map).
If you did not receive your VIP badge and wristband in the mail, please visit us at the Customer Service Desk in FAN EXPO HQ in the Ticketing Hall – Hall B.
Customer Service hours:
Friday 1:00 PM – 8:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday 9:00 AM – 3:00 PM
IF YOU ORDERED YOUR VIP PASSES AFTER FEBRUARY 14TH, 2019
If you ordered your VIP Passes after February 14th, please pick up your VIP badge and wristband at the VIP Counter in the Ticketing Hall - Hall B at FAN EXPO Vancouver during any of the hours listed below:
Friday 12:00 PM – 8:30 PM
Saturday 9:00 AM – 6:30 PM
Sunday 9:00 AM – 4:30 PM
Please have your e-ticket ready to present when picking up your VIP Pass. You may print your e-ticket or show it on your mobile device.
Attendees who have received their badge and wristband may proceed directly to the Priority Entrance off Thurlow Street and head to the VIP Priority Line in Theatre 2 (click here to see a map). Please have your wristband on and badge ready to show for faster entry.
Wristbands are to be worn visibly for the duration of your visit to FAN EXPO Vancouver. If you are coming for multiple days, you must keep your wristband intact over those days.
If you are cosplaying, consider how your wristband will be worn with gloves, morph costumes, or other pieces. For any questions or special concerns about wearing a wristband, visit our Customer Service Desk in FAN EXPO HQ located in the Ticketing Hall – Hall B at the event. Lost or damaged wristbands will not be replaced by FAN EXPO Vancouver.
Click here for important information about how to fasten your wristbands.
JOIN US FOR A SPECIAL PREVIEW!
VIP, Premium & Deluxe Pass holders get early access to the Show Floor at 2:00 PM on Friday for a Special Preview! VIP will be admitted first, followed by Premium and then Deluxe. Roam the Show Floor and get an exclusive experience before doors open to the general public at 4:00 PM. To gain early access, proceed to your Priority Entrance off Thurlow Street and head to your VIP Priority Line in Theatre 2.
Get a Head Start every morning with first-on-the-floor access! Saturday and Sunday, VIP get priority access to the Show Floor at 9:30 AM, followed by Premium Pass holders.
PICK UP YOUR FAN EXPO VANCOUVER SWAG BAG
Your VIP bag full of FAN EXPO Vancouver collectibles can be picked up at the VIP Counter in the Ticketing Hall. Your bag is guaranteed!
Please Note: All merchandise associated with your VIP Package must be picked up on-site during FAN EXPO Vancouver. We cannot ship or make alternate arrangements to have them delivered to you.
SPECIAL VIP SERVICES
Your VIP badge and wristband act as an "Express Pass" at FAN EXPO Vancouver. Get some of the best seats in the house at Main Theatre Presentations and skip the line for Photo Op and Autograph lines to meet your fave celeb.
• Main Theatre Presentations (Hall B Theatre)
• Celebrity Autograph Area (Halls B & C)
• Photo Op Area (Hall C)
Look for the Black Carpet throughout the show!
MAIN PRESENTATIONS: HOW DO VIP PASS HOLDERS USE THEIR EXPRESS PASS?
VIP Pass holders will have first-priority access to presentations in the Main Theatre which is located in Hall B. VIPs MUST be seated in reserved seating 30 minutes before presentation for guaranteed seating.
AUTOGRAPHS: HOW DO VIP PASS HOLDERS USE THEIR EXPRESS PASS?
VIP Pass holders should proceed directly to the VIP Concierge Desk in the Celebrity Autograph Area. They will be escorted by a member of the VIP Services Team to the celebrity of their choice and placed in the front of the line.
PHOTO OPS: HOW DO VIP PASS HOLDERS USE THEIR EXPRESS PASS?
VIP Pass holders should proceed directly to the VIP line in the Photo Op Area by showing your VIP badge and wristband.
Please Note: Autographs and Photo Ops are separate fees and are not included with VIP admission. VIP may not jump ahead of any other VIP. If you have someone joining you in your Photo Op they can access the VIP line with you (up to 3 additional people only).
FAN EXPO VANCOUVER SCHEDULE
The Official FAN EXPO Vancouver schedule is available on at fanexpovancouver.com and on our FREE mobile app. We recommend downloading the app to receive the most up-to-date notifications throughout the weekend.
QUESTIONS ABOUT PANELS, AUTOGRAPHS OR PHOTO OPS?
Visit our FAQ page here.
BUY YOUR PHOTO OPS IN ADVANCE
Click here to purchase a Photo Op with your favourite guest before they sell out!
Visit the FAN EXPO Store booths located near the Celebrity Autograph Area in Booth 333 or Booth 19 near the Food Court, for a wide selection of official FAN EXPO Vancouver merchandise and exclusives. Don’t forget to use your 20% off coupon which you will find in your VIP Swag Bag.
Click here to view the FAN EXPO Vancouver exclusives.
HOLD ON TO YOUR BADGE FOR COMPLIMENTARY GENERAL ADMISSION AT FUTURE SHOWS
Don’t forget to check out our other FAN EXPO HQ shows throughout the year! With your FAN EXPO Vancouver VIP badge, you can receive free unlimited general admission to all future FAN EXPO HQ events until, but not including, FAN EXPO Vancouver 2020. You must present your VIP Badge at the Will Call Desk at the show you would like to attend to redeem this perk. To see a full list of our FAN EXPO HQ shows, click here.
The Accessibility Services Desk is located in FAN EXPO HQ in the Ticketing Hall – Hall B, West Building.
Persons with disabilities are required to pay full admission, however, one attendant/caregiver may receive complimentary admission on a single-day basis when requested at the Accessibility Services Desk.
For the full FAN EXPO Accessibility Policy click here.
Wheelchairs are available on a first-come, first-served basis from the Vancouver Convention Centre in the Main Lobby, Level 100. Please speak to Guest Service Ambassadors for more information.
SAFETY & SECURITY
The safety and security of our fans, exhibitors, guests and staff is our priority. Please plan ahead and note the following guidelines to help us deliver a safe and fun experience for everyone.
Our Props Policy can be read in its entirety here, but the top-line info is:
• If it's not legal on the street, it's not legal at FAN EXPO Vancouver. Authorities will be on-site to deal with any illegal items.
• Metal props (guns, swords, etc.) and wooden props (baseball bats, 2x4's, etc.) are not allowed.
• Plastic props are typically allowed.
• Bows and slingshots are to be unstrung. Nerf guns and other foam bullet-type toys are not to be loaded.
The final decision on whether a prop is permitted inside FAN EXPO Vancouver rests with Security. There are no refunds given if you are turned away for not adhering to our policy.
COSPLAY IS NOT CONSENT
If you would like to take a picture with/of another FAN EXPO Vancouver attendee, always ask first and respect that person's right to say no.
When at FAN EXPO Vancouver, please be respectful and kind to each other.
Click here to view our Harassment Policy.
Click here to contact us or visit us at the Customer Service Desk in FAN EXPO HQ in the Ticketing Hall – Hall B.
We look forward to seeing you there!
GETTING TO AND FROM FAN EXPO VANCOUVER