Family Pass Guide

GETTING TO AND FROM FAN EXPO VANCOUVER

FAN EXPO Vancouver is taking place at the Vancouver Convention Centre, West Building - Halls A & B.

1055 Canada Place

Vancouver, BC V6C 0C3

Click here for directions, maps, and parking information.

NEED ADDITIONAL TICKETS?

Click here to purchase additional tickets online to avoid Box Office lines!

Deluxe, Family, Single Day, and Child Passes will also be available for purchase at the event in the Ticket Area – Hall C, West Building.

Note: Saturday Family Passes are sold out.

WHERE DO I GO WHEN I GET TO THE VANCOUVER CONVENTION CENTRE?

Please proceed to the Pre-Purchased Ticket Counters during any of the hours listed below:

• Thursday 12:00PM – 8:00PM Lobby, Level 100
• Friday 9:30AM – 11:30AM Lobby, Level 100 
• Friday 12:00PM - 7:00PM Ticket Area - Hall C
• Saturday 9:30AM – 6:00PM Ticket Hall – Hall C
• Sunday 9:00AM – 4:00PM Ticket Hall – Hall C

Please have your e-ticket ready to present when picking up your wristbands. You may print your e-ticket or show it on your mobile device. 

Attendees who have received their wristbands may proceed directly to the designated line in Exhibition Hall B Corridor. Please have your wristband on and ready to show for faster entry.

LOST YOUR E-TICKET?

Click here to have your e-ticket re-sent.

WRISTBAND POLICY

Wristbands are to be worn visibly for the duration of your visit to FAN EXPO Vancouver. If you are coming for multiple days, you must keep your wristband intact over those days. 

If you are cosplaying, consider how your wristband will be worn with gloves, morph costumes, or other pieces. For any questions or special concerns about wearing a wristband, visit our Customer Service Desk in FAN EXPO HQ located in the Ticket Area – Hall C Lobby at the event. Lost or damaged wristbands will not be replaced by FAN EXPO Vancouver. 

Click here for important information about how to fasten your wristbands.

FAN EXPO VANCOUVER SCHEDULE

The Official FAN EXPO Vancouver schedule is available on at fanexpovancouver.com and on our FREE mobile app. We recommend downloading the app to receive the most up-to-date notifications throughout the weekend.

QUESTIONS ABOUT PANELS, AUTOGRAPHS OR PHOTO OPS?

Visit our FAQ page here.

BUY YOUR PHOTO OPS IN ADVANCE

Click here to purchase a Photo Op with your favourite guest before they sell out!

OFFICIAL MERCHANDISE

Visit the FAN EXPO Store booth located near the Main Entrance to the Show Floor in Exhibition Hall b Corridor, for a wide selection of official FAN EXPO Vancouver merchandise and exclusives. 

Click here to view the FAN EXPO Vancouver exclusives.

ACCESSIBILITY SERVICES

The Accessibility Services Desk is located in the Level 100 Lobby, West Building. Persons with disabilities are required to pay full admission, however, one attendant/caregiver may receive complimentary admission on a single-day basis when requested at the Accessibility Services Desk. 

For the full FAN EXPO Accessibility Policy click here. 

Wheelchair Rentals 
Wheelchairs are available on a first-come, first-served basis from the Vancouver Convention Centre in the Main Lobby, Level 100. Please speak to Guest Service Ambassadors for more information.

SAFETY & SECURITY

The safety and security of our fans, exhibitors, guests and staff is our priority. Please plan ahead and note the following guidelines to help us deliver a safe and fun experience for everyone.

Props Policy 
Our Props Policy can be read in its entirety here, but the top-line info is:

• If it's not legal on the street, it's not legal at FAN EXPO Vancouver. Authorities will be on-site to deal with any illegal items.
• Metal props (guns, swords, etc.) and wooden props (baseball bats, 2x4's, etc.) are not allowed.
• Plastic props are typically allowed.
• Bows and slingshots are to be unstrung. Nerf guns and other foam bullet-type toys are not to be loaded.

The final decision on whether a prop is permitted inside FAN EXPO Vancouver rests with Security. There are no refunds given if you are turned away for not adhering to our policy.

COSPLAY IS NOT CONSENT

If you would like to take a picture with/of another FAN EXPO Vancouver attendee, always ask first and respect that person's right to say no. 

When at FAN EXPO Vancouver, please be respectful and kind to each other.

Click here to view our Harassment Policy.

QUESTIONS?

Click here to see our FAQs or visit us at the Customer Service Desk in FAN EXPO HQ in the Ticket Area – Hall C, West Building.

We look forward to seeing you there!

The FAN EXPO Vancouver Team